Order Logistics
Dear Customer,
In this section of our site you will find information regarding our shipping policies, billing policies, return policies and inventory information. If you should have any questions regarding any of these policies or if you have a specific question in relation to your order, please do not hesitate to contact our Customer Service department. Customer Service contact information appears at the end of this section.
Thank you.
Adult-Toys.MD Staff
Discreet Product Shipping
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To further ensure your privacy, all of Adult-Toys.MD's products are delivered in plain boxes, which list  as the return address.
Shipping Methods
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Most of our shipping is done via United Parcel Service (UPS). UPS packages go out daily, Monday through Friday, except on national holidays. UPS does not deliver on weekends or on national holidays. Please note that UPS requires a physical street address, not a PO Box address. If you want your order sent to a PO Box or to an APO/FPO address, your package must be sent through USPS Priority Mail. Priority Mail packages are sent on Tuesdays and Fridays only; please allow about a week for your package to arrive. In the case that UPS shipping is chosen for a PO Box address, the package will automatically be sent with USPS Priority Mail. Shipments to an APO or FPO address are sent out once a week.
For all orders without backordered items placed online by 12 pm Pacific Standard Time, we will ship within two or three business days if shipping by UPS, and on the next Friday or Tuesday if shipping by USPS Priority Mail. If you would like to guarantee product arrival by a certain date please contact our Customer Service department and we will do our best to accommodate your request.
Please be sure to include apartment numbers and slip numbers or any other important information about your address to ensure prompt arrival of your package. Adult-Toys.MD cannot be held responsible for packages lost or misdirected due to incorrect shipping information; it is the customers responsibility to ensure that the shipping delivery given is correct. Please do not hesitate to contact our Customer Service department to update your information. UPS and USPS return packages to us after three delivery attempts. If a package is returned to us and we need to re-ship it, we will charge for re-shipping if applicable. Packages will not be resent unless the customer contacts us with updated delivery information.
Domestic Shipping Services Offered:
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USPS Priority Mail - Package will arrive in 2-5 days from shipment date. All P.O. Box, APO and FPO addresses must ship with USPS Priority Mail. Tracking information is not available for APO and FPO addresses.
UPS Ground - UPS Ground will arrive within 5 business days. This option is not available for shipments going to Hawaii, Alaska and Puerto Rico.
2nd Day Air will arrive 2 business days after shipment.
Next Day Air Saver will arrive the next business day after shipment.
Shipping to Canada:
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We offer UPS Canada Standard shipping to the following territories: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec and Saskatchewan. UPS Standard to Canada takes 4-10 business days in transit. Orders going to the Northwest and Yukon territories will be sent UPS Worldwide Express.
Shipping to APO/FPO Addresses:
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All shipments to APO/FPO addresses must be shipped via USPS Priority Mail. No tracking information is provided for APO/FPO shipments. All shipments to APO/FPO addresses are subject to all policies mentioned below for International shipments.
International Shipping:
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All international orders to countries other than Canada are sent UPS Worldwide Express. UPS requires a physical address and a phone number for every international order. Worldwide Express usually takes 3-5business days in transit plus the time taken to pass through customs. You may be subject to import duties and taxes, which are levied once the package reaches your country. These charges must be paid by you at the time of importation. Adult-Toys.MD has no control over import duties and taxes and cannot predict what they may be. Also, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. It is your responsibility to know the laws of your country and community as they apply to adult products. We will not be held responsible nor will we issue credit for items seized by the customs service or any country. Please note that we are unable to issue refunds or credits for shipping costs and items seized by customs. If you choose to abandon your package rather than pay customs duties, we will not issue a refund for your order.
Please let us know if the order is a gift as some countries waive duties for gifts up to a certain dollar amount. We are required by customs to describe the contents of the packages we send; for confidentiality reasons, we will use terms such as "plastic toy" and "lotion."
Package Tracking Information
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All tracking information will be posted within 72 hours on your Adult-Toys.MD account. To access your account click the Order Status Link on the Adult-Toys.MD homepage. Please enter your 4 digit Order Number or the last 4 digits of your Order ID and your zip or postal code. You will then be able to access all of your order information including your tracking information. Tracking information is not available for shipments to APO/FPO addresses and for all USPS International mail.
RISK OF LOSS
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All items purchased at Adult-Toys.MD are being shipped in accordance with a carrier's shipping contract. This means that the risk of loss and the title to such items is going to be passed to a purchaser upon our delivery to a carrier.
Return policy
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Returns and exchanges are available for orders shipped within the United States.
Items can be returned or exchanged within 60 days of your order shipment.
Damaged and defective products can be returned or exchanged for free.
Shipping charges for returns or exchanges of unwanted items cannot be refunded.
Electronic media products (DVDs, CDs, video or audio tapes) and liquid products (oils, lubes, toy cleaners, bath and body products) cannot be returned.
In the event that liquid products were damaged or leaked during shipment, we will replace these items at no additional cost. If this occurs, please contact our Customer Service immediately; replacements for liquid items are available within a few days of expected delivery date and cannot be processed via our Return Ship Wizard.
To make a return or exchange use Return/Exchange Wizard link at the bottom of the Order status page and follow the instructions.
For all orders, please allow up to 3 weeks to receive your replacement item(s) or refund.
If you have any questions or concerns about return or exchange please contact our Customer Service at (888) 506-5516 M-F 8am-4pm EST or submit a
support ticket.
We are dedicated to carrying only the highest quality products and maintaining attentive customer service. We hope you have been and will be happy with our services.
Inventory Information
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Adult-Toys.MD does not keep all merchandise in inventory at all times in our warehouses. We cannot guarantee that a product listed as "In Stock" will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed.
If any selected merchandise is temporarily out of stock, your credit card will not be charged until the merchandise is shipped to you. Please note: any items not in stock when you place your order will be shipped immediately when received from the manufacturer at no additional cost.
Back-orders (Out-Of-Stock Items)
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Back-ordered merchandise includes items that are not currently in stock. In most cases, these items are on order from the manufacturers. You will be notified in the comments section of your confirmation e-mail of your order status which will indicate whether an item is out of stock, back-ordered or if a suitable replacement exists for an out of stock item. When we receive the product, we notify you by email and ship it to you promptly.
Back-ordered products usually come into stock within one to four weeks but can occasionally take longer. If your order is not ready to ship within 30 days, we will send you an update by email.
If for any reason we determine that a back-ordered item is to be discontinued, we will notify you immediately by email, cancel the item from your order and delete the item from our catalog.
Any adjustments will be made to your credit card upon order cancellation. If payment was made by check or money order, your credit will be placed in your Adult-Toys.MD account and will be automatically applied to your next order. If you prefer a check refund, please contact our Customer Service department
Billing Information
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To ensure discretion all credit card billing will be made under the name of  . For domestic US orders we accept payment in the form of major credit cards, personal checks, postal money orders, money orders, cashiers checks, wire transfer, cash in US currency, and upon prior agreement, COD payment with UPS shipping. For all international orders we accept payment in the form of major credit cards, bankers drafts, postal money orders, cashiers checks and wire transfers. All international payment must be made in US currency. Please make all checks and money orders payable to ., not to Adult-Toys.MD.
Your credit card is billed within 48 hours of placing your order. If any adjustments need to be made your credit card will be reimbursed. Please note that all credits to your credit card will appear during your following monthly billing cycle. For online banking credits to your account should be visible within 10 working days. If a credit to your account does not appear by the end of your next billing cycle, please contact one of our customer service representatives.
Contact Information
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Hours of Operation: 8:00am - 4:00pm EST, Monday - Friday
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